Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you would like to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Items which are within 14 days from the date of delivery
- Items in unused and resellable condition
- Items in the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted products
- Damaged/unsellable products
- Used products
- Downloaded Products
- Both outbound and return shipping is not covered. This will be deducted from your refund unless you return using your own shipping carrier. If upon inspection we find that your products have been used you will not be refunded and you will need to pay to have the package re-shipped back to you.
The item I received is damaged!
If the purchased product is faulty, reach out to us within 14 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved and received, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.