We ship orders Monday-Friday before 12 pm MST and are closed during public holidays. All orders placed after 12 pm MST will be shipped the following business day. If you place an order after 12 pm MST on Friday this will be shipped on Monday. Once your order has been shipped, we will send you tracking information via email so please use this to track your order. You can also log into our tracking portal to find your tracking information:
https://beautifulbrowsandlashes.us/apps/redo/returns-portal
We offer affordable package protection which we highly suggest during these unprecedented times. This covers all lost or stolen parcels and is available at checkout. We do not take responsibility for lost or stolen packages if package protection is not selected. It is your responsibility to ensure you type the correct address into your shopping cart.
Orders are shipped by USPS or UPS. It is very common for a package to be tracked as delivered before it has arrived, therefore we suggest waiting 2-3 days before contacting the Post Office.
Express shipping is not guaranteed even if paid for, as it is out of our control once it leaves our warehouse. The cost of express shipping is not eligible for a refund in the event it does not arrive in the estimated time frame.
Please Note: All orders placed after 12 pm MST on Friday will not be shipped or processed until the following business day regardless of the shipping method chosen.
Please see our other shipping options for more information.